Здравствуйте.По акции на вашем сайт

Здравствуйте.

По акции на вашем сайте приобрёл подписку на месяц. Деньги со счёта были списаны. Ваше письмо о подтверждении оплаты пришло на почту, однако аккаунт по-прежнему числится в триал-версии с 14 днями.

Прошу разобраться в данном вопросе.

Результаты (английский) 1:

Hello

For shares purchased on your site monthly subscription. Money from the account has been written off. Your payment confirmation letter came in the mail account but is still listed in the trial version with 14 days.

I ask to understand this issue.

Результаты (английский) 2:

Hello.

under the promotion on your site has a subscription for a month. Money from the account were written off. Your letter of confirmation of payment has come to the post office, but the account is still in trial version with 14 days.

Please look into this matter.

Результаты (английский) 3:

Hello.lord on shares on your website has become a subscription for a month. Money from the account were discarded. Your letter of confirmation payment has come to the e-mail, however, your account is still listed in buy commercial version with 14 days.

I would like to look into this matter.