Широко используется модель качества

Широко используется модель качества обслуживания, известная как пятисту-пенчатая модель. Она определяет качество обслуживания с точки зрения удовлетворения ожиданий клиента. По словам разработчиков модели, первым шагом в обслуживании является знание того, чего ожидает клиент и какая критическая ситуация может возникнуть в качестве обслуживания. Проще говоря, фирма должна знать, чего ожидает клиент, и реализовать его ожидания с отличным качеством». Эта модель тесно связана с маркетингом, так как в ее основе лежит ориентация на запросы потребителя. Модель имеет пять ступеней, рассматриваемых ниже.

Результаты (английский) 1:

Widely used model of service quality, known as pjatistu-penchataja model. It defines the service quality to meet customer expectations. According to the developers of the model, the first step in service is knowing what the customer expects, and what a critical situation can arise in service quality. Simply put, the firm must know the client expects, and realize his expectations with excellent quality. This model is closely related to the marketing, because it is based on the orientation to consumer queries. The model has five stages, discussed below.

Результаты (английский) 2:

Widely used service quality model, known as the five hundred-stage-model. It determines the quality of service in terms of meeting customer expectations. According to the model of development, the first step is to maintain the knowledge of what the customer expects and what the critical situation can arise in service quality. Simply put, the company needs to know what the client expects, and realize its expectations with excellent quality. " This model is closely related to marketing, because it is based on customer orientation requests. The model has five stages, discussed below.

Результаты (английский) 3:

the widely used model of quality of service, known as the пятисту - пенчатая model. it determines the quality of service in terms of meeting the expectations of the customer. according to the development model, the first step in treatment is the knowledge which is the client and which critical situation may arise in the quality of the service. in short, the company should know what is the client, and to realize their expectations with excellent качеством». this model is closely related to marketing, as it was based on the orientation of the demands of the consumer. the model has five steps, described below.