Please do not reply to this email.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60726417430110 to respond the case before the due date.
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Dear Andrei R,
Thank you for contacting AliExpress. This is AliExpress Case Management Team.

I am sorry that you didn’t get an amicablesolution from the seller regarding your order . We will try our best to help you.

Please kindly understand that our mediation is on the basis that the evidence provided from both sides. If you failed to provide sufficient evidence eventually, AliExpress Case Management Team could not support your claim as requested.

Regarding your dispute about the order, based on the current evidence provided in dispute detail page, AliExpress can provide you the two following options, and we kindly invite you to choose one of them:

Option 1) 25% refund without returning goods. [We checked the information and supportive evidence you provided for this dispute, your claim about transmit sensor defective problem has been accepted. According to the verified problem of the order, we can provide this partial refund option. For other claims, we need more evidence to verify the problem. You CAN supplement evidence, we will remediate this dispute once there is more sufficient evidence provided. Please check the helpful link ( http://help.aliexpress.com/Gathering_evidence.html) to learn how to provide valid evidence.]

Option 2) Return the goods for a full refund.

a). Return shipping cost: Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the return policy that seller set for this order, buyer may need to pay for the returning freight; thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.
b). Return Address: If you choose this way, we will ask seller to provide the returning address. Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.

Please let us know your choice or other remarks within 3 calendar days. If you fail to choose or reach an agreement with seller before the deadline, we will close this dispute directly according to the option 1. If the seller provides valid counter evidence as response, we might update options you could choose.

Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.

Thank you in advance for your understanding and great cooperation.

Best regards,

AliExpress Case Management Team

Результаты (английский) 2:

Please do not reply to this email. A mailbox is not This be monitored and you will of not the receive a response.
Please http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60726417430110 the log in to the respond to the before the the a case of due date.
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Dear of Andrei the R,
Thank The Following you for Contacting by AliExpress. The Case by AliExpress is This the Management the Team. I of am sorry That you DID not the get an amicablesolution from the seller regarding, your order. Our will of the try for We to: best to help you. Please kindly Understand That Our the mediation is on the basis That the Evidence Provided from Both sides. The If you failed The to Provide the sufficient Evidence Eventually, by AliExpress the Case the Management the Team Could not support your Claim as with Requested. Regarding the your Dispute about the order, based on the current Evidence Provided in Dispute the detail page, by AliExpress CAN Provide you the to two two the following options, and we the INVITE you to kindly from list choose one's of Them: the Option 1) 25% refund without returning goods. [We checked the information and supportive evidence you provided for this dispute, your claim about transmit sensor defective problem has been accepted. According to the verified problem of the order , we can provide this partial refund option. For other claims, we need more evidence to verify the problem. You CAN supplement evidence, we will remediate this dispute once there is more sufficient evidence provided. The check the helpful Please link (http://help.aliexpress.com/Gathering_evidence.html) to learn how of the valid to Provide Evidence.] The Option 2) the Return the the Goods for a full refund. A). Return shipping cost: Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the return policy that seller set for this order, buyer may need to pay for the returning freight; the partial refund a THUS as with compensation Would the BE a better choice the if you Would like to the keep the product product That has to still Certain of value. b). Return Address: If you choose this way , we will ask seller to provide the returning address. Please be aware that the returning address must be confirmed or provided by seller. IT you the send the If to a wrong PLACE, you will of the BE Responsible for the loss. Please us the let the know your choice or OTHER remarks Within 3 calendar days. The fail you to the If or from list choose their reach an Agreement with the seller the before the deadline, we will of the this address close e-Dispute Directly according to the If the the option 1. Provides the seller the valid counter Evidence as with response, the update options of might we Could you from list choose. The Note: the If you have Already settled the Dispute with seller, please kindly give a response in the Dispute the detail page SO That we CAN the BE an informed and follow the this Dispute based on the Settlement. Thank the Following you in advance for your Understanding and great Cooperation. the Best regards, by AliExpress the Case the Management the Team