Здравствуйте! мой аккаунт был забло

Здравствуйте! мой аккаунт был заблокирован,без объяснения причин,просто выкинуло из игры и зайти обратно я уже не смогла,ни в игру,ни в арк аккаунт. так же на почту не пришло письмо с объяснением причины блокировки. за что. и на какое время бан.

Результаты (английский) 1:

Hello! my account was locked without explanation, just kicked out of the game and go back I already could not, neither the game nor the Ark account. the same mail not received a letter explaining the reason for the lock. for that. and at what time.

Результаты (английский) 2:

Hello! My account has been suspended without explanation, just kicked out of the game and go I could not return, either in the game or in the Ark account. as mail not received a letter explaining the reason for blocking. for what. and at what time of the ban.

Результаты (английский) 3:

hello! my account was blocked for no reason, just spit out of the game and come back, i couldn"t, not a game, nor of the account. as for the mail a letter explaining the reason. for that. and at what time the ban.