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Thanks for choosing Apple.Hi Tatiana,Greetings from the iTunes Store Support. My name is Neil and I will be your contact on this matter. I sincerely apologize for the delayed response and your "patience" is greatly appreciated.I understand that you no longer want to be charged for this subscription of Memorado-Brain Games. I'm sorry for the inconvenience and let me look into this issue for you. (I) to the item and refunded within 10 business days, you'll see a credit of Memorado Brain Games-posted to the payment method listed on the receipt. I checked your account and see that you have an active subscription for Memorado-Brain Games. It looks like the purchase was an auto-renewing subscription made within an app. I strongly suggest that you turn off auto-renewing subscription to avoid getting charges in the future. To learn more about auto-renewing subscriptions, read:iTunes Store: Purchasing and managing auto-renewing subscriptionshttp://support.apple.com/kb/HT4098 I hope I was able to assist you with your concern Tatiana. Please don't hesitate to contact me if you have further concerns.Have a great day!Sincerely, Neil iTunes Store/Mac App Store Customer Support Please note: I work Monday-Friday, 5:00 AM-2 0000: PM PST______________________Dear Tatiana, I'm very sorry, but we don't provide support in the language you used in your email. We provide support in the following languages:EnglishFrenchGermanItalianJapaneseKoreanSimplified ChineseSpanishTraditional ChineseDutchPortuguese (Brazil)I would be happy to assist you further. If possible, please reply using one of the languages listed above.Thank you for your understanding.--------------------Cher Client, Chère Cliente,Nous sommes désolés mais, vraiment nous ne proposons pas actuellement d'assistance dans la langue qui a été utilisée dans votre email. Nous pouvons vous assister dans les langues suivantes:AnglaisFrançaisAllemandItalienNéerlandaisJaponaisCoréenEspagnolChinois simplifié Chinois traditionelPortugais (Brésil)Nous serions heureux de pouvoir vous aider d'avantage. Aussi, si possible, merci de bien vouloir répondre à ce courrier en utilisant une des langues mentionnées ci-above.Merci de votre compréhension.--------------------SEHR geehrte Kundin, sehr geehrter Via,wir bieten derzeit Leider keinen Support in der Sprache an, die Sie in Ihrer E-Mail benutzt haben. WIR bieten Support für den iTunes Store in den folgenden Sprachen:Deutsch EnglischFranzösischSpanischItalienischNiederländischJapanischKoreanischTraditionellem Chinesisch Vereinfachtem ChinesischPortugiesisch (Brasilien)ICH würde Ihnen gern weiterhelfen. Wenn möglich, bitte antworten Sie in einer der oben aufgelisteten Sprachen.Vielen Dank für Ihr Verständnis.--------------------親愛的客戶:非常抱歉,我們尚不能使用您所用的語言提供支援。 muqian, the iTunes Store: nengtigongzhiyuandeyuyanruxia英語法語德語義大利語日語韓語簡體中文西班牙語繁體中文荷蘭語葡萄牙語(巴西)我很願意為您提供進一步的協助,但在此之前,請使用以上語言中的一種回复此邮件。感謝您的理解。--------------------Estimado/a Cliente:Lo siento mucho, pero no ofrecemos servicio de atención al cliente en el idioma que se usó en el correo electrónico. Ofrecemos asistencia en los siguientes idiomas:AlemánChino simplificadoChino tradicionalCoreanoEspañolFrancésHolandésInglésItalianoJaponésPortugués (Brasil)Me encantaría seguir ayudándote. SI es posible, favor de responder en una de las lenguas mencionadas.Gracias por tu comprensión.--------------------고객님께,너무 안타깝게도, 고객님의 이메일에 사용된 언어는 지원이 되지 않습니다. Storeeseoneun daeumgwa iTues gateun eoneodeuleul jiweonhabnida.독일어스페인어영어이탈리아어 일본어중국어 간체 중국어 번체 프랑스어한국어포르투갈어제가 고객님을 더 잘 지원할 수 있도록 가능하시면, 위의 언어들 중 하나를 사용하여 회신해 주십시오.이점 양해해 주셔서 감사합니다. --------------------お客様へ誠に申し訳ございませんが、お客さまがご希望の言語でのサポートは行っておりませんのでご了承ください。 現在は以下にある言語でのサポートを行なっております。日本語英語イタリア語オランダ語スペイン語ドイツ語フランス語ポルトガル語 (ブラジル)韓国語簡体字中国語繁体字中国語できる限りサポートを提供していきたいと思いますので、上記の言語でこのメールに返信してください。なにとぞご理解いただきますようお願い申し上げます。--------------------Gentile cliente,siamo spiacenti ma attualmente non abbiamo la possibilità di assisterla nella sua lingua. Al momento forniamo l'assistenza nelle lingue IngleseFranceseTedescoItalianoGiapponeseCoreanoCinese semplificatoCinese tradizionale OlandesePortoghese (Brasile)Sarò lieto di assisterla ulteriormente la prego di rispondere utilizzando una delle lingue segnalati.La ringraziamo per la sua comprensione.--------------------尊敬的客戶:非常抱歉,我们目前尚不能使用您所用的语言提供支持。 muqian, the iTunes Store: suonengtigongzhichideyuyanruxia英语法语德语意大利语日语韩语简体中文西班牙语繁体中文荷兰语葡萄牙语(巴西)我很愿意为您提供进一步协助,但在此之前,还烦请您使用以上语言之一来回复此邮件。感谢您的理解。--------------------Geachte klant, Het spijt me zeer, maar we bieden geen ondersteuning in de taal die u in uw e-mail heeft gebruikt. We bieden ondersteuning in de volgende made talen:EngelsFransDuitsItaliaansNederlandsJapansKoreaansVereenvoudigd ChineesSPAANSTraditioneel ChineesIK help u graag verder. Antwoord indien mogelijk in een van de hierboven genoemde talen.We danken u voor uw begrip.--------------------Prezado Cliente,EU sinto muito, mas não existe suporte no idioma usado no seu email. Suporte Oferecemos nos seguintes idiomas:InglêsFrancêsAlemãoItalianoJaponêsCoreanoChinês SimplificadoEspanholChinês TradicionalHolandêsFicarei feliz em-lo ajuda futuramente. SE possível, por favor responder usando um dos idiomas listados acima.Obrigado pela compreensão.Sincerely, Neil iTunes Store/Mac App Store Customer Support Please note: I work Monday-Friday, 5:00 AM-2 0000: PM PSTOn Nov 28, 2014, at 14:20 Tatiana Panteleeva wrote:Customer First Name: TatianaCustomer Last Name: PanteleevaEmail: [email protected]_Country: en_USApple ID: [email protected] Storefront: RussiaM2MFJ29JT1---------------------------------Issue Type: Unauthorized PurchaseWeb Order #: M2MFJ29JT1Content Title: Monthly Subscription_200_30Provider Name: Memorado GmbHTrack IDs: []Purchase Date: 11/27/2014 16:18:28 Etc/GMTPurchase Device: iPhoneComments: I deleted this program a few days ago. Ask your money back and cancel your subscription.TM and copyright © 2014All Rights Reserved/Privacy Policy/Support/Give us feedback
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Результаты (английский) 2:[копия]
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Apple for choosing Thanks.
Hi Tatiana, Greetings from the iTunes Store How it works Support. My name is Neil, and I will be your contact on this matter. Sincerely apologize for I the delayed response and your patience is greatly appreciated. I understand that you no longer want to be charged for this subscription of Memorado - Brain Games. 'm Sorry for I the inconvenience and let me look into this issue for you. I refunded the item and within 10 days business, you'll see a credit of Memorado - Brain Games posted to the payment method listed on the receipt. I checked your account and see that you have an active subscription for Memorado - Brain Games. It looks like the It was purchase an auto-renewing subscription, made ​​within an app. I strongly suggest that you turn off auto-renewing subscription-to avoid getting charges in the future. Learn more about To auto-renewing subscriptions, read: the iTunes Store: Purchasing and managing auto-renewing subscriptions http://support.apple.com/kb/HT4098 I hope I was able to assist you with your concern Tatiana. Do not hesitate Please to contact me if you have further concerns. Have a great day! Sincerely, Neil the iTunes Store / App Store Mac How it works Support Customer Please note: I work Monday - Friday, 5:00 AM-2: 00 PST PM ______________________ Tatiana Dear, I'm very sorry, but we do not provide support in the language you used in your email. Provide support in We the following languages: English French German Italian Japanese Korean Simplified Chinese Spanish Traditional Chinese Dutch Portuguese (Brazil) I would be happy to assist you further. Possible If, please reply using one of the languages ​​listed above. Thank The Following you for your understanding. -------------------- Cher Client, Chère Cliente, Nous sommes vraiment désolés, mais nous ne proposons actuellement pas d'assistance dans la langue qui a été utilisée dans votre email. Pouvons assister vous Nous dans les langues suivantes: Anglais Français Allemand Italien Néerlandais Japonais Coréen Espagnol Chinois simplifié Chinois traditionel Portugais (Brésil) Nous serions heureux de vous aider pouvoir d'avantage. Aussi, si possible, merci de bien vouloir répondre à ce courrier en utilisant une des langues ci-dessus mentionnées. Merci de votre compréhension. -------------------- Sehr geehrte Kundin, sehr geehrter Kunde, leider derzeit bieten wir in der keinen How it works Support an Sprache, die Sie in Ihrer E-Mail Address benutzt haben. Wir bieten Support für den iTunes Store in den folgenden Chinesisch Vereinfachtem Chinesisch Portugiesisch (Brasilien) Ich würde Ihnen gern weiterhelfen. Möglich Wenn, antworten Sie bitte in einer der oben aufgelisteten Sprachen. Vielen Dank für Ihr Store Cliente: Lo siento mucho, pero no ofrecemos servicio de atención al cliente en el idioma que se usó en el correo electrónico. Asistencia en los Ofrecemos siguientes idiomas: Alemán Chino simplificado Chino tradicional Coreano Español Francés Holandés Inglés Department Store Italiano Japonés Portugués (Brasil) Me encantaría seguir ayudándote. Es posible Si, favor de responder en una de las lenguas mencionadas. Gracias por tu comprensión. -------------------- 고객님 께, 너무 안타깝게도, 고객님 의 사용 에 이메일 된 언어 는 지원 이 되지 않습니다. iTues Store 에서는 다음 과 같은 언어 들을 지원 합니다. 독일어 스페인어 영어 이탈리아어 일본어 중국어 간체 중국어 번체 프랑스어 한국어 포르투갈어 제가 고객님 을 더 잘 지원할 수 있도록 가능 하시면, 위 의 언어 들 중 하나 를 사용 하여 회신 해 주십시오. 이점 양해 해 주셔서 cliente, siamo spiacenti attualmente ma non abbiamo la possibilità di nella sua lingua assisterla. Momento forniamo l'Al assistenza nelle lingue Inglese Francese Tedesco Italiano Giapponese Coreano Cinese semplificato Cinese tradizionale Olandese Portoghese (Brasile) Sarò lieto di assisterla ulteriormente, la prego di una delle rispondere utilizzando lingue segnalati. La la sua per ringraziamo Store klant, Het spijt me zeer, maar geen ondersteuning we bieden in de taal die in u uw e-mail heeft gebruikt. Ondersteuning in bieden We de volgende talen: Engels Frans Duits Italiaans Nederlands Japans Koreaans Vereenvoudigd Chinees Spaans Traditioneel Chinees Ik help u graag verder. Indien mogelijk in Antwoord een van de hierboven genoemde talen. We danken u voor uw begrip. -------------------- Prezado Cliente, Eu sinto muito, mas não existe no suporte idioma usado no seu email. Suporte nos seguintes Oferecemos idiomas: Inglês Francês Alemão Italiano Japonês Coreano Chinês Simplificado Espanhol Chinês Tradicional Holandês Ficarei feliz em ajuda-lo futuramente. Possível Se, por favor responder usando um dos idiomas listados acima. Obrigado pela compreensão. Sincerely, Neil the iTunes Store / App Store Mac How it works Support Customer Please note: I work Monday - Friday, 5:00 AM-2: 00 PST PM On Nov 28 2014, at 14:20 Tatiana Panteleeva wrote: Customer First Name: Tatiana Customer Last Name: Panteleeva Email: [email protected] Lang_Country: ru_ru Apple ID: [email protected] User Storefront: Russia M2MFJ29JT1 - ------------------------------- Concern Type: Unauthorized Purchase Web Order #: M2MFJ29JT1 Content Title: Monthly Subscription_200_30 Provider Name: Memorado GmbH Track IDs are shown: [] Purchase Date: 2014-11-27 16:18:28 Etc / GMT Purchase Device: iPhone Comments: I deleted this program several days ago. Please return the money and cancel your subscription. TM and copyright © 2014 All Rights Reserved / Privacy Policy / Support / Give us feedback
























































































































































































































































































































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Результаты (английский) 3:[копия]
Скопировано!
thanks for choosing apple.
-

tatiana, greetings from the itunes store support. my name is neil, and i will be your contact on this matter. i sincerely apologize for the delayed response and your reception staff is greatly appreciated.

i know that you no longer want to be charged for this subscription of Memorado - brain games.i 'm sorry for the mulhuddart and let me look into this issue for you.

i refunded the item and within 10 business days, you 'll see a credit of Memorado - brain games posted to the payment method listed on the receipt.

i checked your account and see that you have an active subscription for Memorado - brain games. it looks like the purchase was an auto were subscription.from within an app.

i (no you turn off auto - were subscription to avoid facing charges in the future. to learn more about auto - were subscriptions, read:

the itunes store: purchasing and managing auto were subscriptions
http: / / support.apple.com / kb / HT4098

i hope i was able to assist you with your concern. tatiana.please don't hesitate to contact me if you have further concerns.

have a great day!




Sincerely, neil itunes store / mac app store customer support

please note: i work monday friday, 5:00 AM–2: 00 pm pst


_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

dear tatiana,

i 'm very sorry, but we don't provide support in the language you used in your email. we provide support in the following languages:

and
french german italian japanese






korean, chinese simplified chinese traditional chinese dutch portuguese (brazil)



i would be happy to assist you further. if possible, please reply using one of the languages listed above.

thank you for your understanding. --------------------



cher client, Chère Cliente,

we are really désolés,but we do not propose at pas d 'assistance in the piece, which was utilisée in your email. we can meet you need in the ff:




italien anglais allemand business online japanese Néerlandais





Coréen espagnol Chinois simplifié Chinois traditionel
portugais (brazil)

we serions happy de box will help to it. the, if possible.merci of well-being vouloir répondre to this in one of the languages courrier using broad mentionnées ci above.

thank you of your compréhension.



the -------------------- geehrte Kundin, very geehrter Kunde,

;, we derzeit no support in der sprache an, die sie in your e - mail used have. we offer support for the itunes store or in the Sprachen:




Französisch am deutschwant to Italienisch Niederländisch





Japanisch Koreanisch Traditionellem Chinesisch Vereinfachtem Chinesisch
Portugiesisch (Brasilien)

i would like to ask you weiterhelfen. if possible, antworten sie in in one of the above aufgelisteten Sprachen.

Vielen to for the Verständnis.





-------------------- 親愛的客戶: 非常抱歉, 我們尚不能使用您所用的語言提供支援.目前,the itunes store 能提供支援的語言如下:




義大利語 英語 法語 德語 日語 韓語





簡體中文 西班牙語 繁體中文 荷蘭語
葡萄牙語 (巴西)

我很願意為您提供進一步的協助, 但在此之前, 請使用以上語言中的一種回复此邮件 感謝您的理解.

.



-------------------- Estimado / a Cliente:

lo siento love but not on focus of attention to the client en el idioma en el que se usó correo electrónico.experienced in the duration of asistencia languages: Alemán Chino simplificado






Chino tradicional Coreano Español londres Holandés




Portugués Japonés Inglés italiano (brasil)

me encantaría to ayudándote. if it is possible, also en favor de una de las lenguas mencionadas.

gracias por tu comprensión 고객님께 --------------------
.



너무 안타깝게도,고객님의 이메일에 사용된 언어는 지원이 되지 않습니다. iTues Store에서는 다음과 같은 언어들을 지원합니다 독일어
.




일본어 스페인어 영어 이탈리아어 중국어 간체 중국어 번체






프랑스어 한국어 포르투갈어 제가 고객님을 더 잘 지원할 수 있도록 가능하시면, 위의 언어들 중 하나를 사용하여 회신해 주십시오.

이점 양해해 주셔서 감사합니다.





誠に申し訳ございませんが、 お客様へ --------------------お客さまがご希望の言語でのサポートは行っておりませんのでご了承ください.現在は以下にある言語でのサポートを行なっております.




日本語 英語 イタリア語 オランダ語



スペイン語 ドイツ語 フランス語 ポルトガル語 (ブラジル)




韓国語 簡体字中国語 繁体字中国語 できる限りサポートを提供していきたいと思いますので、上記の言語でこのメールに返信してください.



なにとぞご理解いただきますようお願い申し上げます.--------------------



the gentile, we spiacenti ma on the chances of assisterla non abbiamo nella sua lingua. al momento forniamo l 'you in lingue




italiano inglese francese tedesco cinese Coreano giapponese





semplificato cinese tradizionale olandese portoghese (how to)

Sarò lieto di assisterla ulteriormente,the prego di to utilizzando una delle lingue segnalati.

the ringraziamo per la sua comprensione.





-------------------- 尊敬的客戶: 非常抱歉, 我们目前尚不能使用您所用的语言提供支持.目前, itunes store 所能提供支持的语言如下:




意大利语 英语 法语 德语 日语 韩语





简体中文 西班牙语 繁体中文 荷兰语
葡萄牙语 (巴西)

我很愿意为您提供进一步协助, 但在此之前,还烦请您使用以上语言之一来回复此邮件.

感谢您的理解 --------------------.





in Geachte klant, spijt me was, in this bieden 4 ondersteuning in de tours the u in uw e-mail heeft gebruikt. we bieden ondersteuning in de volgende: english and talen





frans duits italiaans nederlands
japans



Koreaans Vereenvoudigd chinees spaans Traditioneel chinees

ik help u are a german verder.Antwoord passage over indian territory case de vriendelijkheid van de in het hierboven genoemde talen.

we danken u voor uw begrip --------------------.





Prezado Cliente, business sinto muito, but are not suporte no idioma used no seu email. Oferecemos suporte our seguintes languages: Inglês Francês






Coreano Alemão italiano Japonês Chinês Simplificado Espanhol





Ficarei Chinês Tradicional Holandês feliz in ajuda lo futuramente.se possível, por favor also using a two languages listados acima.

Obrigado the compreensão.




Sincerely, neil itunes store / mac app store customer support

please note: i work monday friday, 5:00 AM–2: 00 pm pst






on nov. 28, 2014, at 14: 20 Panteleeva tatiana wrote: customer first name: tatiana





Panteleeva customer last name: email: elmo.ololo @ gmail.com

lang _ country: en _ en

apple id: elmo.ololo @ gmail.com

user Storefront: russia





M2MFJ29JT1 --------------------------------- concern type: Unauthorized purchase

web order #: M2MFJ29JT1

content title: monthly) _ 200 _ 30

provider name: Memorado gmbh

track IDs: []

purchase date: 2014 11 27, 16, 18, 28 etc / gmt

purchase device, iphone

comments:i deleted the program for a few days ago. please return the money and cancel your subscription.


tm and copyright by 2014. all rights reserved / privacy policy / support / give us a line.
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