Данные этап означает, что компания

Данные этап означает, что компания прошла по ставке, т.е. компания в рынке. Успешным завершением этапа является получение обратной связи с потенциальным клиентом.
 встреча;
 согласование договора;
 тестирование клиента;
 клиент (привлеченный клиент).
На каждом этапе присутствует свой уровень отбраковки. Нормативом для компании является на входе 100, на выходе 10. Данные этапы могут осуществляться непоследовательно, к примеру, потенциальный клиент может сразу начать с согласования договора, однако, только после встречи. Нормативным сроком прохождение воронки примерно 3 месяцев.
Для автоматизации процессов управления взаимоотношениями с клиентами СП «ВестТрансЛайн» ООО использует 1С:CRM ПРОФ, что позволяет организовать эффективную работу отделов продаж, сервисного обслуживания, маркетинга и службы качества компании на всех этапах взаимодействия с клиентами. Бухгалтерский и налоговый учет ведется в соответствии с действующим законодательством Республики Беларусь.
1С:CRM ПРОФ представляет собой удобную аналитическую CRM-систему, позволяющую автоматизировать бизнес-процессы управления взаимоотношениями с клиентами, поставщиками и партнерами. Данное решение может быть быстро внедрено в компаниях малого, среднего и крупного бизнеса вне зависимости от отрасли и особенностей процесса продаж (частые и быстрые или редкие и длительные по времени продажи).
На рисунке 2.4 отражена схема продаж CRM системы.













Рис. 2.6 – Схема продаж CRM системы СП «ВестТрансЛайн» ООО
1С:CRM ПРОФ позволяет решать следующие задачи:
 удержание платежеспособных клиентов;
 управление рабочим временем сотрудников (таймменеджмент);
 повышение производительности труда, автоматизация бизнес-процессов;
 ускорение информационных потоков внутри компании;
 оптимизация продуктового портфеля компании;
 управление отношениями с поставщиками;
 оптимизация расходов на маркетинг, анализ возврата инвестиций в продвижение;
 управление дебиторской задолженностью;
 сокращение временных затрат руководителя на контроль текущей деятельности компании;
 защита информации и сохранение клиентской базы при уходе сотрудников компании;
 автоматизация рутинных операций.
Конфигурация разработана в среде "1С:Предприятие 8" и поддерживает все преимущества платформы: масштабируемость, простоту администрирования и конфигурирования.
Основные возможности "1С:CRM ПРОФ":
 управление клиентской базой;
Все данные о клиентах собираются в единую клиентскую базу компании. Здесь можно найти подробную характеристику о каждом клиенте и контактном лице, расширенную аналитику по клиенту, динамику изменения состояния отношений с клиентами. Получить любую интересующую информацию теперь можно максимально быстро, а ввести новые данные – еще быстрее.
Прикрепление различных типов файлов к карточкам клиента с отслеживанием истории их изменений, визуальная настройка отображения списка клиентов в зависимости от заданных условий – и это еще далеко не полный список возможностей данного компонента.
 управление контактами с клиентами;
В данном разделе программы учитывается история контактов с клиентами, регистрируются интересы клиентов, возможно планирование контактов и диспетчеризация контактов клиентов в режиме реального времени. Наличие в программе этого элемента способствует оперативной передаче информации между отделами и оптимизации работы в целом. Для наиболее типовых контактов разработаны шаблоны, которые помогают справиться с первыми звонками даже новичкам и упрощают жизнь опытным работникам. Для обработки массовых обращений клиентов специально выделено рабочее место. Количество контактов с клиентами планируется индивидуально для менеджеров или целых подразделений. Кроме того, зарегистрированные контакты с клиентами можно подвергнуть план-фактному анализу.

Результаты (английский) 1:

Data stage means that the company has been at the rate, i.e. the company in the market. Successful completion of the phase is to obtain feedback from potential clients. meeting; harmonization Treaty; testing the client; client (attracted by the client). At each stage there is your level of rejection. Standard for the company is at the entrance of 100, 10. These steps can be inconsistent, for example, a potential customer can immediately begin to negotiate a treaty, but only after the meeting. Regular term passage of approximately 3 months funnels. To automate customer relationship management processes of JV "Vesttranslajn" LLC uses 1 c: CRM PROF, that allows you to organize effective work of departments of sales, service, marketing and service quality at all stages of interaction with customers. Accounting and tax accounting is conducted in accordance with the current legislation of the Republic of Belarus. 1 c: CRM PROF is a convenient analytical CRM system to automate business processes of customer relationship management with customers, suppliers and partners. This solution can be quickly implemented in small, medium and large businesses regardless of industry and the characteristics of the sales process (frequent and fast or rare and long-sale). Figure 2.4 reflected the Sales schema CRM systems.Figure. 2.6-Scheme sales CRM systems JV "Vesttranslajn" LLC 1 c: CRM PROF, you can perform the following tasks: retaining paying customers; managing the working time of employees (taymmenedzhment); increasing productivity, automate business processes; the acceleration of information flow within the company; optimization of the product portfolio of the company; Managing relationships with suppliers; Optimizing marketing costs, return on investment analysis in advance; Receivables Management; reduction of time expenses Manager monitoring current activity of the company; securing information and increase customer retention in care of the company's employees; automate some routine operations. Configuration developed in Wednesday "1 c: Enterprise 8" and supports all advantages of the platform: scalability, ease of administration and configuration. Main features of 1 c: CRM PROF ": managing your client base; All customer data is collected into a single customer base of the company. Here you can find a detailed description of each client and contact person, advanced analytics, customer changes the status of the relationship with customers. Get any interesting information you can now quickly and introduce new data even faster. Attach various types of files to client cards with tracking the history of their changes, Visual display configuration list clients depending on specified conditions-and this is far not the full list of features of this component. managing contacts with clients; This section of the programme takes into account the history of contacts with customers, registered clients may contact planning and dispatching customer contacts in real time. The presence of this element in the programme contributes to the operational transfer of information between divisions and the optimization of the work as a whole. For most typical contacts designed templates that help you cope with the first calls, even for a novice and simplify the life of experienced workers. To handle massive customer specifically allocated workplace. Number of contacts with clients are planned individually for managers or entire units. In addition, registered contacts with customers can be faktnomu-plan analysis.

Результаты (английский) 2:

These phase means that the company has passed the rate, ie the company in the market. The successful completion of this stage is to obtain feedback with a potential client.
 meeting;
 approval of the contract;
 customer's testing;
.  the client (to attract customers)
their level of rejection is present at every stage. Standards for the company is at the input 100, the output 10. These steps can be carried out consistently, for example, a potential customer can immediately start with the negotiation of the contract, however, only after the meeting. . Normative timeframe for completion of the funnel about 3 months
to automate management processes with customers JV "VestTransLayn" LLC uses 1C: CRM TRAC, which allows to organize the effective work of the departments of sales, service, marketing and quality of service at all stages of interaction with customers. Accounting and tax records are maintained in accordance with the current legislation of the Republic of Belarus.
1C: CRM TRAC is a convenient analytical CRM-system to automate business processes, customer relationship management, suppliers and partners. The solution can be quickly implemented in companies of small, medium and large businesses, regardless of industry and the features of the sales process (frequent or rare and fast and long on the time of sale).
Figure 2.4 reflects the CRM sales system diagram. Fig. 2.6 - Driving CRM system sales joint venture "VestTransLayn" Company 1C: CRM TRAC allows you to perform the following tasks:  retain paying customers;  management of staff time (taymmenedzhment);  increased productivity, automation of business processes;  acceleration of information flows within the company ;  the optimization of the product portfolio;  supplier relationship management;  the optimization of marketing costs, the analysis of return on investment in the promotion;  receivables management;  time savings manager to control the current activities of the company;  data protection and customer retention in the care company employees; .  automation of routine operations configuration developed in an environment of "1C: Enterprise 8" and supports all the advantages of the platform: scalability, ease of management and configuration. Key features of "1C: of CRM TRAC":  management of client base; All customer data is collected a single customer base of the company. Here you can find a detailed description of each client and contact person, advanced analytics on the client, the dynamics of change in the state of relations with clients. Get any information of interest can now be quickly and enter new data - faster. To attach different types of files to the client cards with tracking the history of changes, visual tuning display a list of clients, depending on the given conditions - and this is not a complete list of features of this component.  managing contacts with customers; in this section, the program takes into account history of contacts with customers, registered clients may contact the planning and scheduling of customer contacts in real time. The presence of this element in the program facilitates the rapid transfer of information between departments and optimizing overall. For most standard contacts designed templates that help to cope with the first call, even for beginners, and simplify the life of an experienced employee. To handle mass applications customers specifically allocated workstation. The number of customer contacts is planned individually for managers or whole units. In addition, the registered customer contact can be subjected to the plan-fact analysis.

Результаты (английский) 3:

the data phase means that the company was at a rate of, i.e.,. the company in the market. the successful completion of the phase is to obtain feedback from potential customers.photos meeting;the photos of the treaty;the photos and the client;photos client (by the customer).at each stage there is a level of rejection. standards for the company is on the 100, at exit 10. these steps may be inconsistent, for example, a potential customer can start with the harmonization of the treaty, however, only after the meeting. the normative period of approximately 3 months.to automate the processes of customer relationship management of sp "весттранслайн» llc uses 1c: crm and that enables the efficient work of sales department, after-sales service, marketing and quality service companies at all stages of interaction with customers. accounting and tax accounting is in accordance with the current legislation of the republic of belarus.1c: crm trac is a convenient analytical crm system to automate business processes, customer relationship management, suppliers and partners. this solution can quickly be implemented within companies, small medium and large business, regardless of the industry and the characteristics of the process of sales (frequent and rapid or rare and long time of sale).figure 2.4 shows the sales of crm system.figure 1. 2.6 is a sales crm system sp "весттранслайн» ltd.1c: crm and solves the following tasks:photos withholding paying customers.the photos of a time management staff (таймменеджмент);photos, labour productivity, automation of business processes;photos faster information flows within the company;according to the photos optimization portfolio companies;photos management of relations with suppliers;photos optimization marketing costs, an.