Организация стоматологической клин

Организация стоматологической клиники
Чтобы Ваша клиника успешно работала, необходимо правильно и оптимально оформить регистратуру - Ваш центр коммуникации, так как сервис и качество стоматологической помощи начинаются с приветливой встречи пациента в регистратуре. Регистратура - это Ваша визитная карточка!
Для пациента важно, чтобы в регистратуре его встретила спокойная и приятная сотрудница, не пугающая его специфическими стоматологическими терминами, а производящая впечатление компетентной, дружелюбной и приветливой сотрудницы.
Постарайтесь проанализировать свою работу и записать, сколько времени и на какую деятельность Вы тратите. Кроме того, следует записать все внешние факторы, мешающие работе (телефонные звонки, разговор с коллегами и т.д.). Важно учесть следующие моменты при планировании рабочих процессов:
• Определить дневной, недельный и месячный план
своей работы;
• Выделить приоритетную работу, выполнение которой необходимо тщательно контролировать
Важно, чтобы у пациента сложилось впечатление, что Вы хотите спокойно, без спешки и стресса провести необходимое лечение. Это важно также в "воспитательном" плане. Пациент должен понимать, что неявка на запланированный прием, опоздание или отказ накануне приема отрицательно влияют на работу клиники. С Вашей стороны обязательно нужно сообщить пациенту продолжительность каждого этапа лечения. Эта информация должна быть и в истории болезни пациента.
Обучайте своих сотрудников беседе с пациентом по телефону, так как "телефонная коммуникация" с пациентом оказывает существенное влияние на репутацию Вашей клиники. Недружелюбное слово или грубость оттолкнет пациента. Он никогда не придет в такую клинику, а клиника потеряет очередного пациента.

Результаты (английский) 1:

Organization of dental clinicTo your clinic worked successfully, you must correctly and optimally to issue the registry-your communication center as service and quality dental care begins with a friendly meeting of the patient in the registry. Registry-it's your business card!For the patient it is essential that the reception it met a calm and pleasant, not scary its specific dental terms and produces the impression of a competent, friendly and welcoming staff.Try to analyze its work and record how long and on what you spend. In addition, record all the external factors to the work (phone calls, talking with colleagues, etc.). It is important to consider the following points when planning workflows:• Determine the daily, weekly and monthly planits work;• Highlight the priority work, which should be carefully monitoredIt is important that the patient is under the impression that you want to calmly, without haste and stress to conduct necessary treatment. This is important also in the "educational" aspect. The patient must understand that failure to appear at a scheduled reception, delay or denial on the eve of the reception negatively affect the operation of the clinics. On your part is necessary to inform the patient duration of each phase of treatment. This information should be in the patient's medical history.Train your staff talk with the patient on the phone as "telephone communication" with the patient has a significant impact on the reputation of your clinic. Hostile Word or rudeness would alienate the patient. He would never come into the clinic and the clinic will lose another patient.

Результаты (английский) 2:

Organization of dental clinic
To Your clinic worked successfully, you must correctly and optimally arrange registry - your communication center, as the service and quality dental care starts with a friendly meeting patient in the registry. Registry - is your business card!
For the patient, it is important that the receptionist greeted him calm and pleasant employee, do not be alarmed by its specific dental terminology, and generating the impression of a competent, friendly and welcoming staff member.
Try to analyze their work and record how long and for what activities you spend. In addition, you should write down all the external factors impeding the work (telephone calls, talking with colleagues, etc.). It is important to consider the following when planning workflow:
• Identify the daily, weekly and monthly plan
their work;
• identify priority work, the implementation of which must be carefully controlled
is important that the patient has the impression that you want to calmly, without haste and stress carry out the necessary treatment . This is important as in "educational" plan. The patient must understand that failure to attend a scheduled reception, delay or failure on the eve of receiving a negative impact on the work of the clinic. On your side is required to tell the patient the duration of each stage of treatment. This information should be in the patient's medical history.
Train your employees talk with the patient over the phone as "telephone communication" with the patient has a significant impact on the reputation of your clinic. Unfriendly rude word or alienate the patient. He has never come to a clinic, and the clinic will lose the next patient.

Результаты (английский) 3:

the стоматологической clinic
to your clinic successfully worked to properly and optimally to the reception - your center of communicationas the service and the quality of стоматологической assistance begins with приветливой meeting patients in the desk. the front desk is your card.
for patient carein order to meet him спокойная reception and an employee, not a frightening his specific dental terms and making the impression компетентной, дружелюбной and приветливой staffers.
постарайтесь review its work and record the time and what kind of work you do. in addition, should record all the external factors to the work (phone calls,conversation with colleagues, etc.). it is important to note the following points in planning processes:
- identify дневной, недельный and месячный plan
своей work;
- to identify priority workthe которой must be carefully controlled. it is important that the patient has the impression you want спокойно, without haste and stress to the required treatment.this is important as "educational" plan. the patient must understand that failure to запланированный reception delay or refusal of admission adversely affect on the eve of the clinic.with the вашей parties must inform patients the duration of each phase of the treatment. this information should be in the history of the patient's illness.
обучайте staff conversation with the patient on the phonesince the telephone communication with the patient has had a significant impact on the reputation of вашей clinics. недружелюбное word or rude repulse the patient. he never comes to the clinic.the clinic will lose the next patient.