Оценка заказчиком является конечной

Оценка заказчиком является конечной мерой качества услуги или обслуживания. Реакция заказчика может быть немедленной или проявиться позднее и носить ретроспективный характер. Субъективная оценка часто будет единственным фактором в оценке заказчиком предоставленной услуги. Заказчики редко добровольно информируют сервисную организацию о своей оценке качества услуги. Неудовлетворенные заказчики зачастую прекращают пользоваться услугами или заказывать их, не уведомляя об этом, что исключает проведение корректирующих действий. Ориентация на претензии заказчика как на меру его удовлетворенности может привести к неправильным выводам .

Результаты (английский) 1:

Evaluation of the customer is the ultimate measure of quality or service. The reaction can be immediate or occur later and be retrospective. Subjective assessment often will be the sole factor in assessing employer provided services. Customers rarely voluntarily inform service organization on its assessment of the quality of services. Unsatisfied customers often cease to use the services or order without notifying, which excludes carrying out corrective actions. Orientation to the customer's claims as to the measure of his satisfaction can lead to wrong conclusions.

Результаты (английский) 2:

Evaluation of the customer is the ultimate measure of the quality of service or service. The reaction of the customer can be immediate or occur later and be retrospective. Subjective assessment will often be the only factor in the evaluation of customer service provided. Customers seldom volunteer service organization to inform its assessment of the quality of services. Dissatisfied customers often cease to use the services, or to order them, without notifying that eliminates the corrective action. Focusing on customer complaints as a measure of its satisfaction can lead to wrong conclusions.

Результаты (английский) 3:

the customer is the ultimate measure of quality of service or services. the customer may be immediate or appear later and be retrospective. subjective assessment will often be the only factor in the evaluation of the customer of the service. employers rarely voluntarily inform the service organization on its assessment of the quality of services. dissatisfied customers often disconnect from or to order without reporting it, ruling out the corrective action. orientation to customer satisfaction as a measure of his claims may lead to wrong conclusions.