Вывод по пятиступенчатой системе ка

Вывод по пятиступенчатой системе качества в туризме: «пятиступенчатая модель» анализа качества обслуживания.
1) Стадия 1: Ожидания потребителя и реакция руководства. Стадия на-ступает, когда работники, обслуживающие гостей, не в состоянии понимать, что потребитель ожидает от обслуживания и что ему особенно необходимо, чтобы ощутить высококачественное обслуживание.
2) Стадия 2: Восприятие руководства и спецификации качества обслуживания. Стадия 2 наступает, когда менеджеры знают, чего их клиенты хотят, но неспособны или не желают развивать системы, которые обеспечат это.
3) Стадия 3: Спецификации качества обслуживания и предоставление услуг. Эта стадия связана с осуществлением самого обслуживания. Стадия 3 наступает, когда руководство понимает, какие потребности есть у клиентов, и разрабатывает соответствующие спецификации для их выполнения, но служащие неспособны или не желают предоставить такой уровень обслуживания.
4) Стадия 4: Предоставление обслуживания и внешние связи. Стадия 4 наступает, когда фирма обещает людям больше, чем может им реально предоставить.
5) Стадия 5: Ожидаемое обслуживание и восприятие предоставленного обслуживания. Стадия 5 – производная от других компонентов. Она увеличивается как следствие увеличения других компонентов. Это разница между ожидаемым уровнем качества и предоставленным уровнем качества.

Результаты (английский) 1:

Conclusion on five quality system in tourism: "five-speed model" analysis of service quality.1) Stage 1: customer expectations and management responses. The stage was when workers serving the guests, not able to understand that the consumer expects from the service and that it is especially necessary to experience the high-quality service.2) Stage 2: perceptions of quality of service manuals and specifications. Stage 2 begins when managers know what their customers want, but are unable or unwilling to develop a system that will ensure this.3) Stage 3: Specification of service quality and service delivery. This stage is related to the service. Stage 3 occurs when management understands what clients have needs, and develop appropriate specifications for their execution, but officials are unable or unwilling to provide this level of service.4) Stage 4: provision of services and external relations. Stage 4 is when the company promises people more than they might actually provide.5) Stage 5: expected service and perception of the provided services. Stage 5-derived from other components. It increases as a consequence of the increase in other components. It's the difference between the expected quality level and the level of quality provided.

Результаты (английский) 2:

Conclusion on the five-step system of quality in tourism "five-step model" analysis of the quality of service.
1) Step 1: consumer expectations and management response. Step-on steps, when employees serving guests who are not able to understand what the consumer expects from the service and that it is particularly necessary to experience high-quality service.
2) Step 2: The perception of management and quality of service specification. Stage 2 is when managers know what their customers want, but are unable or unwilling to develop a system that will provide it.
3) Step 3: Specification of quality of service and the provision of services. This stage is associated with the implementation of the service. Stage 3 begins when management understands what needs to have customers and develop appropriate specifications for their implementation, but officials are unable or unwilling to provide such a service.
4) Step 4: Service delivery and external relations. Stage 4 occurs when a firm promises people more than they can really afford.
5) Step 5: Expected service and perception of service provided. Step 5 - derivative from the other components. It increases as a consequence of the increase of other components. This is the difference between the expected level of quality and level of quality provided. 5) Step 5: Expected service and perception of service provided. Step 5 - derivative from the other components. It increases as a consequence of the increase of other components. This is the difference between the expected level of quality and level of quality provided. 5) Step 5: Expected service and perception of service provided. Step 5 - derivative from the other components. It increases as a consequence of the increase of other components. This is the difference between the expected level of quality and level of quality provided.

Результаты (английский) 3:

conclusion on the пятиступенчатой quality system in tourism: пятиступенчатая model analysis of the quality of service.1) stage 1: the expectations of consumers and the management response. stage on foot, when the workers serving the guests, not able to understand what the customer expects the service and that it is especially necessary to get the best service.(2) the stage 2: the perception of leadership and the quality of service. phase 2 occurs when managers know what their customers want but are unable or unwilling to develop systems that provide it.3) stage 3, the specification of quality of service and the provision of services. this phase is related to the implementation of the service. stage 3 occurs when management understands what needs have clients, and develops the relevant specification to their implementation, but officials are unable or unwilling to provide this level of service.4) stage 4: service delivery and the external communication. phase 4 begins when the company promises to people more than they can actually provide.5) stage 5: expected service and perceived service provided. stage 5 is derived from the other components. it increases as a consequence of the increase of other components. this is the difference between the expected level of quality and level of quality.