В тексте говорится о получении боле

В тексте говорится о получении более качественного обслуживания. Как считает автор Группа ученых под руководством Крисса Фосса в Лондонской школы бизнеса показали, что качество обслуживания в Великобритании обычно хуже, чем в Америке. Одной из причин, исследования показывают, является, что британские клиенты жалуются меньше о плохом обслуживании, чем американцы. Особое внимание обращается, что господин Восс обнаруживает, что британцы страдают. Но так компании в сфере услуг в Великобритании: они не получают много замечаний и поэтому теряют шанс улучшить качество обслуживания. Таким образом в Америке, хорошо функционирующие компании имеют стратегии «сервис восстановления».Автор приходит к выводу, что британцы жалуются, они получают то, что они хотят. Господин Восс сказал своему врачу, что он хотел бы иметь результаты испытаний более быстрее. «В следующий раз, я получил их раньше,», говорит он, удивленно.

Результаты (английский) 1:

The text says about getting better service. The author believes a team of scientists led by Kriss Voss in London Business School showed that the quality of service in the uk is usually worse than in America. One of the reasons, research shows, is that British customers complain less about bad service than Americans. Special attention is that Mr. Voss finds that Britons are suffering. But companies in the services sector in the uk: they don't get a lot of comments and therefore lose a chance to improve quality of service. So in America, well-run companies have strategies to service recovery. "the author concludes that Britons complain they get what they want. Mr. Voss told his doctor that he would like to have test results more quickly. "The next time I got them before," he says, surprised.

Результаты (английский) 2:

The text says about getting better service. As the author team led by Criss Voss from the London Business School, showed that the quality of service in the UK is usually worse than in America. One reason, research shows is that British customers complain less about bad service than Americans. Special attention is paid that Mr Voss reveals that Britons are suffering. But companies in the service sector in the UK: they do not get a lot of comments and so lose their chance to improve quality of service. So in America, well-run companies have a strategy of "service recovery" The authors of concludes that Britons complain they get what they want. Mr. Voss told his doctor that he would like to have the test results more quickly. "The next time I got them before," he said, surprised.

Результаты (английский) 3:

the text refers to obtaining better quality of service. according to the author group of scientists under the leadership of criss fossa at the london business school foundquality of service in the uk is usually worse than in america. one of the reasons, research shows, is that britain's customers are complaining about bad service less than americans.the particular attention that mr. voss discovers that the british suffered. but the company services in the uk: they don't get a lot of comments and therefore lose the chance to improve the quality of service.thus, in america, well run companies have the strategy of "service восстановления».автор concludes that the british complain they get what they want. mr. voss said to his doctor,he would like to have the test results more quickly. "next time, i had before," he said, surprised.