Thanks for choosing Apple.Hi Tatian

Thanks for choosing Apple.
Hi Tatiana,

Greetings from iTunes Store Support. My name is Neil, and I will be your contact on this matter. I sincerely apologize for the delayed response and your patience is greatly appreciated.

I understand that you no longer want to be charged for this subscription of Memorado - Brain Games. I’m sorry for the inconvenience and let me look into this issue for you.

I refunded the item and within 10 business days, you'll see a credit of Memorado - Brain Games posted to the payment method listed on the receipt.

I checked your account and see that you have an active subscription for Memorado - Brain Games. It looks like the purchase was an auto-renewing subscription, made within an app.

I strongly suggest that you turn-off auto-renewing subscription to avoid getting charges in the future. To learn more about auto-renewing subscriptions, read:

iTunes Store: Purchasing and managing auto-renewing subscriptions
http://support.apple.com/kb/HT4098

I hope I was able to assist you with your concern Tatiana. Please don’t hesitate to contact me if you have further concerns.

Have a great day!

Sincerely,

Neil
iTunes Store/Mac App Store Customer Support

Please note: I work Monday - Friday, 5:00 AM–2:00 PM PST


______________________

Dear Tatiana,

I'm very sorry, but we don't provide support in the language you used in your email. We provide support in the following languages:

English
French
German
Italian
Japanese
Korean
Simplified Chinese
Spanish
Traditional Chinese
Dutch
Portuguese (Brazil)

I would be happy to assist you further. If possible, please reply using one of the languages listed above.

Thank you for your understanding.

--------------------

Cher Client, Chère Cliente,

Nous sommes vraiment désolés, mais nous ne proposons actuellement pas d’assistance dans la langue qui a été utilisée dans votre email. Nous pouvons vous assister dans les langues suivantes:

Anglais
Français
Allemand
Italien
Néerlandais
Japonais
Coréen
Espagnol
Chinois simplifié
Chinois traditionel
Portugais (Brésil)

Nous serions heureux de pouvoir vous aider d'avantage. Aussi, si possible, merci de bien vouloir répondre à ce courrier en utilisant une des langues mentionnées ci-dessus.

Merci de votre compréhension.

--------------------

Sehr geehrte Kundin, sehr geehrter Kunde,

leider bieten wir derzeit keinen Support in der Sprache an, die Sie in Ihrer E-Mail benutzt haben. Wir bieten Support für den iTunes Store in den folgenden Sprachen:

Deutsch
Englisch
Französisch
Spanisch
Italienisch
Niederländisch
Japanisch
Koreanisch
Traditionellem Chinesisch
Vereinfachtem Chinesisch
Portugiesisch (Brasilien)

Ich würde Ihnen gern weiterhelfen. Wenn möglich, antworten Sie bitte in einer der oben aufgelisteten Sprachen.

Vielen Dank für Ihr Verständnis.

--------------------

親愛的客戶：

非常抱歉，我們尚不能使用您所用的語言提供支援。目前，iTunes Store 能提供支援的語言如下：

英語
法語
德語
義大利語
日語
韓語
簡體中文
西班牙語
繁體中文
荷蘭語
葡萄牙語（巴西）

我很願意為您提供進一步的協助，但在此之前，請使用以上語言中的一種回复此邮件。

感謝您的理解。

--------------------

Estimado/a Cliente:

Lo siento mucho, pero no ofrecemos servicio de atención al cliente en el idioma que se usó en el correo electrónico. Ofrecemos asistencia en los siguientes idiomas:

Alemán
Chino simplificado
Chino tradicional
Coreano
Español
Francés
Holandés
Inglés
Italiano
Japonés
Portugués (Brasil)

Me encantaría seguir ayudándote. Si es posible, favor de responder en una de las lenguas mencionadas.

Gracias por tu comprensión.

--------------------
고객님께,

너무 안타깝게도, 고객님의 이메일에 사용된 언어는 지원이 되지 않습니다. iTues Store에서는 다음과 같은 언어들을 지원합니다.

독일어
스페인어
영어
이탈리아어
일본어
중국어 간체
중국어 번체
프랑스어
한국어
포르투갈어

제가 고객님을 더 잘 지원할 수 있도록 가능하시면, 위의 언어들 중 하나를 사용하여 회신해 주십시오.

이점 양해해 주셔서 감사합니다.

--------------------

お客様へ

誠に申し訳ございませんが、お客さまがご希望の言語でのサポートは行っておりませんのでご了承ください。現在は以下にある言語でのサポートを行なっております。

日本語
英語
イタリア語
オランダ語
スペイン語
ドイツ語
フランス語
ポルトガル語 (ブラジル)
韓国語
簡体字中国語
繁体字中国語

できる限りサポートを提供していきたいと思いますので、上記の言語でこのメールに返信してください。

なにとぞご理解いただきますようお願い申し上げます。

--------------------

Gentile cliente,

siamo spiacenti ma attualmente non abbiamo la possibilità di assisterla nella sua lingua. Al momento forniamo l'assistenza nelle lingue

Inglese
Francese
Tedesco
Italiano
Giapponese
Coreano
Cinese semplificato
Cinese tradizionale
Olandese
Portoghese (Brasile)

Sarò lieto di assisterla ulteriormente, la prego di rispondere utilizzando una delle lingue segnalati.

La ringraziamo per la sua comprensione.

--------------------

尊敬的客戶：

非常抱歉，我们目前尚不能使用您所用的语言提供支持。目前，iTunes Store 所能提供支持的语言如下：

英语
法语
德语
意大利语
日语
韩语
简体中文
西班牙语
繁体中文
荷兰语
葡萄牙语（巴西）

我很愿意为您提供进一步协助，但在此之前，还烦请您使用以上语言之一来回复此邮件。

感谢您的理解。

--------------------

Geachte klant,

Het spijt me zeer, maar we bieden geen ondersteuning in de taal die u in uw e-mail heeft gebruikt. We bieden ondersteuning in de volgende talen:

Engels
Frans
Duits
Italiaans
Nederlands
Japans
Koreaans
Vereenvoudigd Chinees
Spaans
Traditioneel Chinees

Ik help u graag verder. Antwoord indien mogelijk in een van de hierboven genoemde talen.

We danken u voor uw begrip.

--------------------

Prezado Cliente,

Eu sinto muito, mas não existe suporte no idioma usado no seu email. Oferecemos suporte nos seguintes idiomas:

Inglês
Francês
Alemão
Italiano
Japonês
Coreano
Chinês Simplificado
Espanhol
Chinês Tradicional
Holandês

Ficarei feliz em ajuda-lo futuramente. Se possível, por favor responder usando um dos idiomas listados acima.

Obrigado pela compreensão.

Sincerely,

Neil
iTunes Store/Mac App Store Customer Support

Please note: I work Monday - Friday, 5:00 AM–2:00 PM PST






On Nov 28, 2014, at 14:20 Tatiana Panteleeva wrote:

Customer First Name: Tatiana

Customer Last Name: Panteleeva

Email: [e-mail]

Lang_Country: ru_ru

Apple ID: [e-mail]

User Storefront: Russia


M2MFJ29JT1

---------------------------------
Concern Type: Unauthorized Purchase

Web Order #: M2MFJ29JT1

Content Title: Monthly Subscription_200_30

Provider Name: Memorado GmbH

Track IDs: []

Purchase Date : 2014-11-27 16:18:28 Etc/GMT

Purchase Device : iPhone

Comments : Я удалила эту программу уже несколько дней назад. Прошу вернуть деньги и отменить подписку.


TM and copyright © 2014
All Rights Reserved / Privacy Policy / Support / Give us feedback

Результаты (английский) 1:

Thanks for choosing Apple.Hi Tatiana,Greetings from the iTunes Store Support. My name is Neil and I will be your contact on this matter. I sincerely apologize for the delayed response and your "patience" is greatly appreciated.I understand that you no longer want to be charged for this subscription of Memorado-Brain Games. I'm sorry for the inconvenience and let me look into this issue for you. (I) to the item and refunded within 10 business days, you'll see a credit of Memorado Brain Games-posted to the payment method listed on the receipt. I checked your account and see that you have an active subscription for Memorado-Brain Games. It looks like the purchase was an auto-renewing subscription made within an app. I strongly suggest that you turn off auto-renewing subscription to avoid getting charges in the future. To learn more about auto-renewing subscriptions, read:iTunes Store: Purchasing and managing auto-renewing subscriptionshttp://support.apple.com/kb/HT4098 I hope I was able to assist you with your concern Tatiana. Please don't hesitate to contact me if you have further concerns.Have a great day!Sincerely, Neil iTunes Store/Mac App Store Customer Support Please note: I work Monday-Friday, 5:00 AM-2 0000: PM PST______________________Dear Tatiana, I'm very sorry, but we don't provide support in the language you used in your email. We provide support in the following languages:EnglishFrenchGermanItalianJapaneseKoreanSimplified ChineseSpanishTraditional ChineseDutchPortuguese (Brazil)I would be happy to assist you further. If possible, please reply using one of the languages listed above.Thank you for your understanding.--------------------Cher Client, Chère Cliente,Nous sommes désolés mais, vraiment nous ne proposons pas actuellement d'assistance dans la langue qui a été utilisée dans votre email. Nous pouvons vous assister dans les langues suivantes:AnglaisFrançaisAllemandItalienNéerlandaisJaponaisCoréenEspagnolChinois simplifié Chinois traditionelPortugais (Brésil)Nous serions heureux de pouvoir vous aider d'avantage. Aussi, si possible, merci de bien vouloir répondre à ce courrier en utilisant une des langues mentionnées ci-above.Merci de votre compréhension.--------------------SEHR geehrte Kundin, sehr geehrter Via,wir bieten derzeit Leider keinen Support in der Sprache an, die Sie in Ihrer E-Mail benutzt haben. WIR bieten Support für den iTunes Store in den folgenden Sprachen:Deutsch EnglischFranzösischSpanischItalienischNiederländischJapanischKoreanischTraditionellem Chinesisch Vereinfachtem ChinesischPortugiesisch (Brasilien)ICH würde Ihnen gern weiterhelfen. Wenn möglich, bitte antworten Sie in einer der oben aufgelisteten Sprachen.Vielen Dank für Ihr Verständnis.--------------------親愛的客戶:非常抱歉,我們尚不能使用您所用的語言提供支援。 muqian, the iTunes Store: nengtigongzhiyuandeyuyanruxia英語法語德語義大利語日語韓語簡體中文西班牙語繁體中文荷蘭語葡萄牙語(巴西)我很願意為您提供進一步的協助,但在此之前,請使用以上語言中的一種回复此邮件。感謝您的理解。--------------------Estimado/a Cliente:Lo siento mucho, pero no ofrecemos servicio de atención al cliente en el idioma que se usó en el correo electrónico. Ofrecemos asistencia en los siguientes idiomas:AlemánChino simplificadoChino tradicionalCoreanoEspañolFrancésHolandésInglésItalianoJaponésPortugués (Brasil)Me encantaría seguir ayudándote. SI es posible, favor de responder en una de las lenguas mencionadas.Gracias por tu comprensión.--------------------고객님께,너무 안타깝게도, 고객님의 이메일에 사용된 언어는 지원이 되지 않습니다. Storeeseoneun daeumgwa iTues gateun eoneodeuleul jiweonhabnida.독일어스페인어영어이탈리아어 일본어중국어 간체 중국어 번체 프랑스어한국어포르투갈어제가 고객님을 더 잘 지원할 수 있도록 가능하시면, 위의 언어들 중 하나를 사용하여 회신해 주십시오.이점 양해해 주셔서 감사합니다. --------------------お客様へ誠に申し訳ございませんが、お客さまがご希望の言語でのサポートは行っておりませんのでご了承ください。 現在は以下にある言語でのサポートを行なっております。日本語英語イタリア語オランダ語スペイン語ドイツ語フランス語ポルトガル語 (ブラジル)韓国語簡体字中国語繁体字中国語できる限りサポートを提供していきたいと思いますので、上記の言語でこのメールに返信してください。なにとぞご理解いただきますようお願い申し上げます。--------------------Gentile cliente,siamo spiacenti ma attualmente non abbiamo la possibilità di assisterla nella sua lingua. Al momento forniamo l'assistenza nelle lingue IngleseFranceseTedescoItalianoGiapponeseCoreanoCinese semplificatoCinese tradizionale OlandesePortoghese (Brasile)Sarò lieto di assisterla ulteriormente la prego di rispondere utilizzando una delle lingue segnalati.La ringraziamo per la sua comprensione.--------------------尊敬的客戶:非常抱歉,我们目前尚不能使用您所用的语言提供支持。 muqian, the iTunes Store: suonengtigongzhichideyuyanruxia英语法语德语意大利语日语韩语简体中文西班牙语繁体中文荷兰语葡萄牙语(巴西)我很愿意为您提供进一步协助,但在此之前,还烦请您使用以上语言之一来回复此邮件。感谢您的理解。--------------------Geachte klant, Het spijt me zeer, maar we bieden geen ondersteuning in de taal die u in uw e-mail heeft gebruikt. We bieden ondersteuning in de volgende made talen:EngelsFransDuitsItaliaansNederlandsJapansKoreaansVereenvoudigd ChineesSpaansTraditioneel ChineesIk help u graag verder. Antwoord indien mogelijk in een van de hierboven genoemde talen.We danken u voor uw begrip.--------------------Prezado Cliente,Eu sinto muito, mas não existe suporte no idioma usado no seu email. Oferecemos suporte nos seguintes idiomas:InglêsFrancêsAlemãoItalianoJaponêsCoreanoChinês SimplificadoEspanholChinês TradicionalHolandêsFicarei feliz em ajuda-lo futuramente. Se possível, por favor responder usando um dos idiomas listados acima.Obrigado pela compreensão.Sincerely, Neil iTunes Store/Mac App Store Customer Support Please note: I work Monday - Friday, 5:00 AM–2:00 PM PSTOn Nov 28, 2014, at 14:20 Tatiana Panteleeva wrote:Customer First Name: TatianaCustomer Last Name: PanteleevaEmail: [e-mail]_Country: ru_ruApple ID: [e-mail] Storefront: RussiaM2MFJ29JT1---------------------------------Concern Type: Unauthorized PurchaseWeb Order #: M2MFJ29JT1Content Title: Monthly Subscription_200_30Provider Name: Memorado GmbHTrack IDs: []Purchase Date : 2014-11-27 16:18:28 Etc/GMTPurchase Device : iPhoneComments : Я удалила эту программу уже несколько дней назад. Прошу вернуть деньги и отменить подписку.TM and copyright © 2014All Rights Reserved / Privacy Policy / Support / Give us feedback

Результаты (английский) 3:

thanks for choosing apple.
-

tatiana, greetings from the itunes store support. my name is neil, and i will be your contact on this matter. i sincerely apologize for the delayed response and your reception staff is greatly appreciated.

i know that you no longer want to be charged for this subscription of Memorado - brain games.