Объем работы 75с., в том числе 8 ри

Объем работы 75с., в том числе 8 рис., 17 табл., 22 наим. лит.
Ключевые слова: клиентоориетированность, crm-система, информационная система, внедрение технологий.
Объект исследования – СП «ВестТрансЛайн» ООО – транспортно-логистическая компания, специализирующееся на грузоперевозках.
Предмет исследования – информационные технологии и системы, применяемые в сфере клиентоориентированных информационных систем.
Цель работы – изложить теоретические основы клиенториентированности, а также рассмотрение ее на примере предприятия и на основе современных научных подходов и зарубежного опыта определить направления ее совершенствования.
Методы исследования: описательный, сравнительный анализ, экономико-математические и графико-аналитические методы.
Результаты исследования и разработки: раскрыта сущность и роль клиентоориентированности для предприятия. Выполнен анализ работы клиентоориентированных технологий в СП «ВестТрансЛайн» ООО. Предложены и внедрены в деятельность исследуемого предприятия мероприятия, направленные на совершенствование автоматизированной системы, а также на повышение уровня обслуживания клиентов.
Практическая значимость результатов исследования: реализация на практике мероприятий позволит повысить уровень обслуживания клиентов, а также применить его выводы и рекомендации в процессе разработки и реализации проекта усовершенствования автоматизированной системы.
Область возможного практического применения результатов исследования – деятельность предприятий, оказывающие транспортно-логистические услуги.
Автор работы подтверждает, что приведенный в ней материал правильно и объективно отражает состояние исследуемого процесса, а все заимствованные из литературных и других источников теоретические, методологические и методические положения и концепции сопровождаются ссылками на их авторов.

Результаты (английский) 1:

Workload 75s, including 17 fig., 8 tabl., 22 Naim. lit.Keywords: klientoorietirovannost′, crm system, information system, introduction of technologies.Object of research-JV Vesttranslajn Ltd-transport and logistics company specializing in cargo transportation.Subject of study-information technology and systems used in the field of customer-oriented information systems. The aim of this work is to present the theoretical foundations of customer care, as well as its on the example of enterprises and on the basis of modern scientific approaches and foreign experience to identify areas of improvement.Research methods: a descriptive, comparative analysis, economic-mathematical and graphic analytical methods.The results of research and development: the essence and role of customer-oriented approach to enterprise. The analysis of work customer-oriented technologies in JV «Vesttranslajn» LLC. Proposed and implemented in the activity of the investigated companies activities aimed at improving the automated system as well as on improving the level of customer service.The practical significance of the research results: the implementation of activities will increase the level of customer service, and apply its findings and recommendations in the development and implementation of the project of improvement of the automated system. Area of possible practical application of research results-businesses, providing transportation and logistics services. The author of the work confirms that the material in it properly and objectively reflects the State of the analyzed process, but all borrowed from literary and other sources of theoretical, methodological and procedural provisions and concepts accompanied by links to their authors.

Результаты (английский) 2:

Displacement 75c works., Including 8 Fig. 17 of Table. 22 Naim. Litas.
Keywords: klientoorietirovannost, crm-system, information system, the introduction of technology.
The object of study - a joint venture "VestTransLayn" Ltd. - transport and logistics company specializing in cargo transportation.
The subject of research - information technologies and systems used in customer-information systems.
Purpose - to present the theoretical foundations klientorientirovannosti and considering it as an example of the enterprise and on the basis of modern scientific approaches and international experience to determine the direction of its development.
research methods: descriptive, comparative analysis, economic and mathematical and graphic-analytical methods.
The results of research and development : The essence and the role of customer focus for the company. The analysis of the work of customer-oriented technologies in the joint venture "VestTransLayn" LLC. Proposed and implemented in the activities of the investigated enterprise activities aimed at the improvement of the automated system, as well as to increase the level of customer service.
The practical significance of the study results: the implementation in practice of measures will increase the level of customer service, as well as to apply its conclusions and recommendations in the development and implementation . project to improve the automated system of
the region of possible practical application of research results -. activity of the enterprises, providing transportation and logistics services
Author work confirms that resulted in her material correctly and objectively reflects the state of the test process, and all borrowed from the literature and other sources of theoretical, methodological and methodical positions and concepts are accompanied by references to their authors.

Результаты (английский) 3:

the workload of the 75с., including 8 рис., 17 табл., 22 naim. litas.key words: клиентоориетированность, crm system, information system, the introduction of technology.the object is to study the sp "весттранслайн» ltd. is a freight logistics company, specializing in shipping.the object is to study the information technology and systems used in the field of клиентоориентированных information systems.the aim of this work is to present the theoretical basis of клиенториентированности, as well as the example of the enterprise, and on the basis of modern scientific approaches and practices to identify areas for improvement.research methods: descriptive, comparative analysis, economic графико mathematical and analytical techniques.the results of research and development, and the nature and role of клиентоориентированности for enterprises. analyses of the клиентоориентированных technologies in sp "весттранслайн» ltd.. proposed and implemented in the activities of business activities aimed at improving the automated system, as well as to improve the level of customer service.the practical significance of the research, the implementation of activities will increase the level of customer service, and apply its conclusions and recommendations in the process of development and realization of the project to improve the automated system.area of possible practical application of the research results, the enterprises with freight logistics services.the author of this work confirms that the material correctly and objectively reflects the state of the process, and all are taken from literature and other sources of theoretical, methodological and methodical provisions and concepts are accompanied by links to their authors.