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Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60726417430110 to respond the case before the due date.
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Dear Andrei R,
Thank you for contacting AliExpress. This is AliExpress Case Management Team.

I am sorry that you didn’t get an amicablesolution from the seller regarding your order . We will try our best to help you.

Please kindly understand that our mediation is on the basis that the evidence provided from both sides. If you failed to provide sufficient evidence eventually, AliExpress Case Management Team could not support your claim as requested.

Regarding your dispute about the order, based on the current evidence provided in dispute detail page, AliExpress can provide you the two following options, and we kindly invite you to choose one of them:

Option 1) 25% refund without returning goods. [We checked the information and supportive evidence you provided for this dispute, your claim about transmit sensor defective problem has been accepted. According to the verified problem of the order, we can provide this partial refund option. For other claims, we need more evidence to verify the problem. You CAN supplement evidence, we will remediate this dispute once there is more sufficient evidence provided. Please check the helpful link ( http://help.aliexpress.com/Gathering_evidence.html) to learn how to provide valid evidence.]

Option 2) Return the goods for a full refund.

a). Return shipping cost: Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the return policy that seller set for this order, buyer may need to pay for the returning freight; thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.
b). Return Address: If you choose this way, we will ask seller to provide the returning address. Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.

Please let us know your choice or other remarks within 3 calendar days. If you fail to choose or reach an agreement with seller before the deadline, we will close this dispute directly according to the option 1. If the seller provides valid counter evidence as response, we might update options you could choose.

Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.

Thank you in advance for your understanding and great cooperation.

Best regards,

AliExpress Case Management Team

Результаты (английский) 1:

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60726417430110 to respond the case before the due date.----------------------------------Dear Andrei R,Thank you for contacting AliExpress. This is AliExpress Case Management Team.I am sorry that you didn't get an amicablesolution from the seller regarding your order <69341101630110>. We will try our best to help you. Please kindly understand that our mediation is on the basis that the evidence provided from both sides. If you failed to provide sufficient evidence eventually, AliExpress Case Management Team could not support your claim as requested.Regarding your dispute about the order <69341101630110>, based on the current evidence provided in dispute detail page, AliExpress can provide you the following two options and we kindly invite you to choose one of them:Option 1) 25% refund without returning the goods. [We checked the information and supportive evidence you provided for this dispute, your claim about transmit sensor defective problem has been accepted. According to the verified problem of the order, we can provide this partial refund option. For other claims, we need more evidence to verify the problem. You CAN supplement the evidence we will remediate this dispute once there is more sufficient evidence provided. Please check the helpful link (http://help.aliexpress.com/Gathering_evidence.html) to learn how to provide valid evidence.]Option 2) Return the goods for a full refund. a). Return shipping cost: Please kindly note that if there is no agreement that the seller pay the returning shipping fee, according to the return policy that you set for this order, buyer may need to pay for the returning freight; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.b). Return Address: If you choose this way, we will ask the seller to provide the returning address. Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.Please let us know your choice or other note within 3 calendar days. If you fail to choose or reach an agreement with the seller before the deadline, we will close this dispute directly according to the option 1. If the seller provides valid counter evidence as response, we might update options you could choose.Note: If you have already settled the dispute with the seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.Thank you in advance for your understanding and great cooperation.Best regards,Aliexpress Case Management Team