Результаты (
английский) 3:
[копия]Скопировано!
the service profit chain (Heskett et al., 1997), was developedfrom an analysis of service organizations with the aim of linkinghuman resource investments to marketing, operational, andfinancial outcomes. the service profit chain combines threethe spanish version, but related streams of research: the cycle ofemployee capability, the customer quality / value equation, and the cycle of customer loyalty. the cycle of employee capability takesa human resource perspective on the relationships betweenemployee satisfaction, our, and productivity. the quality /value equation describes how customers perceive and assessservice offerings. the cycle of customer loyalty examines the effectthat customer satisfaction has on customer loyalty and how theythis will play a role in determining financial outcomes (Loveman,1998; Loveman and Heskett, 1999).
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