 коммерческие предложения и догово

 коммерческие предложения и договора на основе информации системы заполняются автоматически;
 документы и сделки передаются на другого менеджера в рамках системы, а не офисного здания;
 используются настраиваемые фильтры для поиска необходимой информации;
 существует многоступенчатый анализ данных посредством отчетов.
 в системе возможно сохранять результаты отчетов для передачи его в другие модули системы, например, в рассылки.
 юзабилити;
Помимо удобного функционала, система предлагает приятный интерфейс:
 информация отображается на «рабочих столах», с ней легко и удобно работать, можно выбирать необходимые в работе информационные блоки;
 быстрое заполнение документов стало реальностью, благодаря набору шаблонов;
 цветовое кодирование информации с возможностью настройки цветовой схемы помогает быстро ориентироваться на бесконечных просторах данных;
 понятные сотрудникам карты бизнес-процессов и детальные инструкции на каждой стадии процесса быстро введут в курс дела даже новичка;
 документы можно быстро просматривать, не заходя в них, что экономит рабочее время.
 интеграция с другими системами;
Система имеет широкие возможности взаимодействия с другими приложениями и обеспечивает:
 интеграцию с Microsoft Office и/или OpenOffice для подготовки печатных форм договоров, коммерческих предложений или других типовых документов на основе утвержденных шаблонов;
 возможность интеграции с офисной телефонией (CTI) с наиболее популярными АТС: Panasonic KX-TDA/TDE, Avaya IP Office, Cisco Call Manager/Call Manager Express/UC, IP-АТС «АГАТ UX» IP CallCenter Asterisk; интеграция с SMS и электронной почтой;
 двухсторонний обмен данными с учетными системами: «1C:Бухгалтерия 8», «1С:Бухгалтерия 7.7»;
 загрузку адресных классификаторов и другой справочной информации из Интернет;
 обновление/загрузка прайс-листов от поставщиков, загрузка клиентов и их контактной информации из внешних файлов в форматах MS Excell, *.txt, MS Outlook;
 Обмен данными с другими приложениями через текстовые файлы, DBF-файлы и XML-документы [14].
В настоящее время при росте конкуренции между грузоперевозчиками и повышении финансовой грамотности населения вопросы привлечения и, что самое важное, удержания клиентов становятся одним из ключевых факторов развития любой компании. Взаимоотношения с клиентом являются важнейшей и необходимой составляющей ежедневной работы, за счет культуры ведения бизнеса сразу же получает конкурентное преимущество на рынке.
На основании выше приведенного анализа можно говорить наличии необходимых CRM-систем в компании, для придерживания стратегии клиентоориентированного подхода. Эти CRM-системы в настоящее время становятся одним из ключевых элементов поддержки продаж благодаря тому, что автоматизируют работу продающих подразделений, call-центра, технической поддержи, а также их взаимосвязи с продуктовыми подразделениями в части предоставления клиентам коммерческих предложений, сведений о возможных технических неисправностях, о финансовых проблемах клиента и многое другое.
Несмотря на разнообразие функциональных возможностей CRM системы, на предприятии существуют узкие места.
К узким местам на предприятии можно отнести следующее:
 не автоматизированные участки бизнес процессов (там, где осуществляется регулярные коммуникации между подразделениями);
 ручной ввод данных в 1с по каждому клиенту;
 дублирование работы, вследствие чего теряется ее эффективность;
 отсутствия единообразия в информации, получаемой от разных заказчиков;
 увеличения времени на обработку информации, на контроль качества;
 ошибки от человеческих факторов (от недополучения данных).
Поэтому, для эффективного функционирования предприятия необходимо не только рационально использовать имеющийся трудовые ресурсы, но и так же уменьшать негативное воздействие узких мест.
Для уменьшения узких мест, следует детально рассмотреть каждое из них и разработать мероприятия по их сокращению.

Результаты (английский) 1:

 business proposals and contracts on the basis of information systems are automatically populated;  documents and transactions are transferred to another Manager in the system, rather than an office building; uses custom filters to search for necessary information;  There are multistage data analysis through reports. in the system it is possible to save the results of the reports for transmission to the other modules of the system, for example, in the distribution. usability; In addition to the user-friendly functionality, the system offers a nice interface:  information is displayed on the tables, it is easy and convenient to work, you can choose the necessary in the work of the information blocks; Quick filling of documents has become a reality, thanks to a set of templates; color-coding information with customizable color scheme helps you quickly navigate to the infinite vastness of data; clear employees business process maps and detailed instructions at each stage of the process to quickly introduce orientation even novice; documents can be quickly viewed without going into them, which saves working time. integration with other systems; The system has a wide range of opportunities for interaction with other applications and provides: integration with Microsoft Office and/or OpenOffice to prepare printing forms of contracts, bids or other standard documents on the basis of approved templates; the ability to integrate with Office telephony (CTI) with the most popular PBX: Panasonic KX-TDA/TDE, Avaya IP Office, Cisco Call Manager/Call Manager Express/UC, IP-PBX "Agat UX» IP CallCenter Asterisk; integration with SMS and e-mail; two-way data exchange with accounting systems: "1 c: accounting 8", "1 c: accounting 7.7"; load address classifiers and other background information from the Internet; Update/download price lists from suppliers, customers and upload their contact information from external files in the formats MS Excell, *.txt, MS Outlook; Exchange of data with other applications through text files, DBF files and XML documents [14]. Now with the growth of competition among carriers and enhancing financial literacy issues of attraction and, most importantly, customer retention is becoming one of the key factors in the development of any company. The relationship with the customer is the most important and essential part of the daily work at the expense of business culture immediately gets a competitive advantage in the market. Based on the above analysis, you can talk to the availability of CRM systems in the company, for the adherence to the strategy of customer-oriented approach. These CRM systems are now becoming one of the key elements of sales support, due to the fact that automate work selling units, call center, technical support, as well as their relationship with the product divisions to provide clients with business proposals, information on possible technical faults, the financial problems of the client and much more. Despite a wide variety of functionality in the Enterprise CRM systems, there are bottlenecks. The bottlenecks in the enterprise include: not automated business process sites (where carried out regular communications between the units); manual data entry at 1 c for each customer; duplication, resulting in lost its effectiveness; the lack of uniformity in the information received from different customers; increasing processing time information for quality control; errors from human factors (on payment). Therefore, for the effective functioning of the enterprise not only must make rational use of the available workforce, but also reduce the negative effects of bottlenecks. To reduce bottlenecks, you should carefully consider each of them and develop measures to reduce them.

Результаты (английский) 2:

 commercial offers and the contract on the basis of the information system are filled in automatically;
 documents and transactions are transferred to another manager within the system, rather than an office building;
 use custom filters to find the necessary information;
 there is a multi-step analysis of the data through reports.
 system possible . save reports results for its transfer to other modules of the system, for example, in a mailing
 usability,
top-class functionality, the system offers a nice interface:
 information is displayed on the "desktop", it is easy and convenient to operate, you can select the necessary work information blocks;
 rapid filling of documents has become a reality, thanks to a set of templates;
 color coding information with the ability to customize the color scheme helps to quickly orient themselves on endless data expanses;
 clear to employees the business process maps and detailed instructions on each step of the process to quickly bring into the swing of things, even novice;
 documents can quickly view, without going into them, that saves time.
 integration with other systems;
system has wide interoperability with other applications and provides:
 integration with Microsoft Office and / or OpenOffice for the preparation of printing forms of contracts, commercial offers or other standard documents on the basis of approved templates;
 the ability to integrate with office telephony (CTI) with the most popular PBX: Panasonic KX-TDA / TDE, Avaya IP office, Cisco Call Manager / Call Manager Express / UC, IP- PBX " AGAT UX »IP CallCenter Asterisk; integration with SMS and email;
 a two-way data exchange with accounting systems: "1C: Accounting 8", "1C: Accounting 7.7";
 loading address classifiers and other supplemental information from the Internet;
 update / download price lists from suppliers, download clients and their contact information from external files in MS Excell format, * .txt, the MS the Outlook;
 data exchange with other applications via text files, DBF-files and XML-documents [14].
at present, the growth of competition between freight forwarders and improving the financial literacy of the population issues of attracting and, most importantly, customer retention becomes one of the key factors in the development of any company. The relationship with the customer is an important and necessary part of daily work, by the culture of doing business immediately gets a competitive advantage in the market.
Based on the above analysis we can speak the necessary CRM-systems in the company, adherence to customer-oriented approach strategy. These CRM-system are now becoming one of the key elements of sales support by the fact that automates job selling units, call-center, Technical Support, as well as their relationship with product divisions in providing customers with offers, information about possible technical malfunctions, . on the client's financial problems, and more
Despite the variety of features of the system CRM, the enterprise there are bottlenecks.
By bottlenecks in the enterprise include the following:
 not automated areas of business processes (where carried out regular communication between departments);
 manual entering data into 1c for each client;
 duplication, thereby lose its effectiveness;
 lack of uniformity in the information received from different customers;
 increase processing time information for quality control;
 error of human factors (for loss of data) .
Therefore, for the effective functioning of the enterprise requires not only efficient use of available human resources, but also reduce the negative impact of bottlenecks.
to reduce the bottlenecks, it should consider in detail each of them and to develop measures to reduce them.

Результаты (английский) 3:

photos business proposals and contract on the basis of the information system are automatically;photos, documents and transactions are transferred to another manager in the system, rather than an office building;the photos are customizable filters to find the necessary information.the photos are multistage data analysis through the records.the photos in the system may maintain the records for transfer to other modules of the system, for example, in the mailing list.the photos of usability.apart from the convenient functionality, the system offers a friendly interface.photos information displayed on the working tables, it is easy and convenient to operate, can choose the necessary in the information blocks.the rapid filling of the photos became a reality through the recruitment patterns.photos color coding information with the possibility of setting color scheme helps to quickly navigate to the endless expanse of the data;the photos are easy to map business processes and detailed instructions on every stage of the process quickly lifted up even a rookie.you can quickly browse the photos, documents, without going into them, which saves time.photos, integration with other systems.the system has the potential to interact with other applications and provides:photos integration with microsoft office and / or openoffice for the preparation of printing forms, contracts, commercial proposals or other documents on the basis of the approved generic templates.the photos feature integration with office telephony (cti) with the most popular pbx: panasonic KX - eu / TDE, Avaya ip office, cisco call manager / call manager express / uc, ip pbx "agate UX» ip CallCenter asterisk; integration with sms and e-mail;photos a 2-way data exchange with the accounting systems: 1c, an 8 "," 7.7» 1c: accounting;photos upload accurate classifiers and other reference information from the internet;photos updated / download price lists of suppliers, customers and their contact information of loading external files in the formats of ms excell, *. txt, ms outlook;hell, the dunn's photos sharing